PRIVACY POLICY

Effective Date: 5/27/25

Last Updated: 8/13/25

Raíces Fast Casual Mexican (“Raíces,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us online, or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly

  • Name, email address, phone number, and other contact details when you place an order, join our loyalty program, or contact us.

  • Payment information when making purchases.

  • Any other details you choose to share with us through forms, surveys, or messages.

b. Information Collected Automatically
When you visit our website, we may automatically collect:

  • Your IP address, browser type, and operating system.

  • The pages you visit, time spent on our site, and other browsing details.

  • Cookies and similar tracking technologies to improve your experience.

c. Information from Third Parties
We may receive information from delivery platforms, payment processors, or social media platforms if you interact with us through those channels.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Respond to your questions and requests.

  • Send you promotions, special offers, and updates (if you opt in).

  • Improve our website, services, and customer experience.

  • Comply with legal requirements.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Such as payment processors, delivery services, and email marketing platforms, only as needed to perform services on our behalf.

  • Legal Compliance: If required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to the new owner.

4. Cookies & Tracking Technologies

Our website uses cookies to improve functionality and personalize your experience.
You can choose to disable cookies in your browser settings, but some features may not work properly.

5. Your Privacy Choices

You may:

  • Opt out of marketing emails by clicking “unsubscribe” in our emails.

  • Request access to, correction of, or deletion of your personal information by contacting us.

  • Adjust your browser settings to manage cookies.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse.
However, no method of online transmission or storage is 100% secure.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

8. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Raíces Fast Casual Mexican
13820 Old St. Augustine Rd., Suite 125
Jacksonville, Florida 32258

(904) 903-7806

info@raices-mex.com